Ukushita Market is operated by Enlivened Dreams Enterprises. Ukushita operates the customer ordering and delivery service and controls rider dispatch. Some stores participate as merchants; other catalogues are compiled by Ukushita from publicly available or otherwise lawfully obtained information. A catalogue-only listing is not a claim that the store authorized, endorsed or partnered with Ukushita. The listing will identify that Ukushita recorded the price and that availability is confirmed only after procurement.

You must provide accurate contact and delivery details, protect your sign-in information and be legally able to place the order. You are responsible for activity on your account and should promptly tell Ukushita if you suspect unauthorized access.

Submitting a request is an offer to buy the displayed items and delivery service at the shown total. Ukushita confirms acceptance when it accepts payment or sends an order confirmation. For catalogue-only stores, Ukushita checks availability and buys the goods on your behalf after confirmation. A displayed price may be an estimate until procurement; Ukushita will contact you for approval before charging a higher price or making a material substitution. If you decline or the item is unavailable, the affected amount is cancelled or refunded.

Where a participating merchant supplies an item, the merchant is responsible for the accuracy and quality of its goods and any merchant-specific warranty. Ukushita remains responsible for the delivery service it provides and will help route a complaint to the responsible party. Nothing here removes rights you have under consumer law.

Before you confirm, checkout shows the item amount (where applicable), one all-inclusive delivery fee and the total. The delivery fee includes Ukushita's delivery service and the payment-processing and settlement costs built into the quote. These internal cost components are not itemised as separate customer charges. The total displayed before confirmation is the amount submitted to the selected payment provider. Any later cash-out fee charged separately by a mobile-money wallet operator or agent is outside the Ukushita checkout total and is charged by that operator, not by Ukushita.

Delivery time is an estimate. You must provide accurate addresses, reachable phone numbers and safe handoff instructions, and ensure someone authorized is present. Ukushita may collect an item from a private home, workplace or other permitted address and bring it to you, or collect your item and deliver it to another person. Sender must own the item or have authority to send it and describe it accurately. Ukushita may refuse prohibited, unsafe or unlawful goods. The separate delivery and pickup terms apply.

You may request cancellation before procurement or rider dispatch; Ukushita will confirm whether cancellation remains possible. After procurement or dispatch, reasonable item, restocking, return or completed service costs may be deducted where lawful and disclosed. If Ukushita cannot procure, collect or deliver, it will contact you and refund the undelivered portion, subject to any completed service and mandatory consumer rights.

Do not use Ukushita for unlawful goods, fraud, harassment, unsafe instructions, false payment claims or attempts to evade charges. Package items safely, disclose fragility or special handling needs, and do not ask a rider to enter an unsafe location or perform unrelated tasks.

Contact Ukushita promptly with your order reference, photos where relevant and a description of the issue. Ukushita will investigate and coordinate with the merchant, payment provider or rider as needed. Refund, replacement and other remedies depend on the facts and applicable consumer law; no blanket no-refund rule applies. Contact Enlivened Dreams Enterprises at CHOOLWEDM3@GMAIL.COM or +260965623023.

The Privacy Policy explains data use. Payment, maps and communication providers may have their own terms. Ukushita shares only information needed to process and deliver your order.

Ukushita uses reasonable care but cannot promise uninterrupted service or exact delivery times. Nothing in these terms excludes liability or a remedy that cannot lawfully be excluded, including mandatory consumer rights. To the extent permitted by law, Ukushita is not liable for indirect loss caused by events outside its reasonable control.

Zambian law governs these terms, subject to mandatory consumer protections. Contact Ukushita first so the issue can be reviewed. If it is not resolved, either party may use the competent Zambian court or consumer-protection process.

We may update these terms prospectively and show the current date in the app. Continued use after an update means the updated terms apply to later orders. Contact Enlivened Dreams Enterprises at CHOOLWEDM3@GMAIL.COM or +260965623023.