Ukushita Market is operated by Enlivened Dreams Enterprises in Zambia. Ukushita runs the marketplace, customer support, procurement and delivery service. A store shown in a catalogue may be a Ukushita merchant or may simply be a store whose products Ukushita lists; a listing alone does not mean the store partners with or endorses Ukushita.

We collect account name, phone number and email where supplied; pickup, delivery and billing addresses; location coordinates when you choose to share them; order contents, item descriptions, instructions, receipts, payment status and provider references; messages to support; rider identity, vehicle and delivery records; and device, security and diagnostic information.

We use information to create and secure accounts, show local catalogues, obtain requested goods, calculate and collect disclosed charges, assign and support riders, confirm pickup and delivery, send service messages, resolve complaints and refunds, prevent fraud and unsafe deliveries, meet accounting and legal duties, and improve reliability. We use marketing contact details only where allowed and provide a way to opt out.

For a delivery, Ukushita shares only the relevant name, phone, address, item and instructions with the assigned rider. A merchant may receive information needed to procure or fulfil its item. Payment processors receive transaction data; hosting, maps, communications, support and security providers process data for Ukushita under service arrangements. We may disclose information when required by law or needed to protect people, rights, or the service. We do not sell personal information.

You may provide an address or allow device location to help locate a pickup or destination. Riders may share location while working on assigned deliveries. Location is used for dispatch, route support, delivery estimates, safety and proof of service, and is access-limited and retained only as operational, safety or legal needs require.

Ukushita stores payment status, amount, method and provider references for reconciliation and support. Payment details are handled by the selected payment provider; Ukushita does not ask for or store your card PIN, mobile-money PIN, CVV or banking password.

We retain personal information only as long as needed for service, safety, accounting, dispute handling, fraud prevention, legal obligations and legitimate records. We use access controls, authentication, encrypted transport where available, and operational safeguards. No system can guarantee absolute security.

Subject to applicable law, you may ask to access or correct information, request deletion or restriction, object to certain use, or complain to the Data Protection Commissioner. Requests can be sent to CHOOLWEDM3@GMAIL.COM; we may verify identity and retain records that law requires us to keep.

Ukushita Market accounts and orders are intended for adults able to make a purchase. A parent or guardian should contact us if a child has provided personal information. We may update this policy; the date above identifies the current version.

Contact Enlivened Dreams Enterprises at CHOOLWEDM3@GMAIL.COM or +260965623023.